Service
Service
4 pillars of our service concept
It goes without saying that we offer customised service for our systems over the entire period of use. We endeavour to provide the relevant specialist for the affected system in the event of a service call, whether by remote diagnosis or on site. The complexity of our systems requires this approach.
The service concept is tailored to the requirements of our customers and systems and is based on 4 pillars:
- Available around the clock
- Short response time
- Preventive measures
- Competent support on site
You can reach our service
during business hours
- Mon-Thu 7:00 a.m. – 4:15 p.m.
- Fri 7:00 a.m. – 12:15 p.m.
Service hotline software / electronics +49 (0) 9421 / 544-990
Service hotline mechanics / electrics +49 (0) 9421 / 544-992
or by email to service@gluth.eu
In emergencies outside business hours
Emergency hotline: +49 (0) 9421 / 544-991
Spare parts service
Spare parts hotline +49 (0) 9421 / 544-993
Please send enquiries to: ersatzteile@gluth.eu
Service is very important to us, because a short response time ensures optimum availability for you and your company. When you choose Gluth, you are also choosing the best possible after-sales service. We work continuously to offer our customers a short service response time, because we know that every minute counts.
- This is already determined during the quotation phase
- Domestically from 3 hours
- 24 hours possible abroad
- At short notice via remote diagnosis
Our preventive measures not only optimise the service life of our systems and machines, they also help to improve operational safety, increase system availability and reduce faults.
- Comprehensive operator and adjustment training in-house and on site
- Customised spare and wear parts package
- Maintenance plan, preventive maintenance and optimisation
- Use of high-quality components
It is part of our service philosophy that we continue to make valuable expertise available to the customer even after the purchase of a machine or system. This is why we avoid external expertise and the associated dependency wherever possible and consciously rely on our own employees so that the expertise remains within our company and is available to our customers at all times, whether before or after the purchase.
- Service and maintenance-friendly design and production
- Internal capacity for servicing is planned
- In-house system expertise
- QM system for quality assurance in accordance with the strictest standards
- Production support if required